Terms and Conditions

1. Introduction

Welcome to LoungePro! By accessing or using our services, whether as a business user managing airport lounges or an individual joining a waitlist, you agree to comply with and be bound by these terms and conditions. Please read them carefully, as they contain important information about your rights and obligations.

2. General Terms (Applies to All Users)

These general terms apply to all users of the LoungePro platform, whether you are a business user (such as a lounge owner/operator) or an individual using our waitlist system.

2.1 Service Availability

LoungePro strives to provide high availability and performance of its services. However, we do not guarantee that the service will be uninterrupted, secure, or error-free at all times. Maintenance, updates, and technical issues may cause temporary downtimes. We will endeavor to schedule maintenance during non-peak hours and provide advance notice when possible.

2.2 Acceptable Use

You agree to use LoungePro's services only for lawful purposes and in accordance with these terms. You agree not to:

Use the platform in any way that violates applicable laws or regulations.
Engage in any conduct that restricts or inhibits anyone's use or enjoyment of the platform.
Use the platform to transmit or distribute viruses, malware, or any harmful software.

LoungePro reserves the right to suspend or terminate your access to the platform if we determine that you have violated these terms or engaged in any prohibited activities.

2.3 Intellectual Property

All content, trademarks, and data on the LoungePro platform, including but not limited to software, text, graphics, logos, and images, are the property of LoungePro or its licensors and are protected by applicable intellectual property laws. You agree not to reproduce, distribute, modify, or create derivative works from any content available on LoungePro without our prior written permission.

2.4 Limitation of Liability

To the maximum extent permitted by law, LoungePro will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the service. LoungePro’s liability for any claim related to the use of the service will be limited to the amount you have paid to LoungePro for the service over the previous 12 months.

3. Specific Terms for SaaS Business Users (B2B)

This section applies to businesses or organizations that use LoungePro as a registration, reporting, waitlist, and guest management tool for airport/airline lounges or similar operations.

3.1 Use of LoungePro by Business Users

LoungePro provides a platform for businesses, including airport lounges, airlines, and other service providers, to manage guest registrations, waitlists, and related operations. By using LoungePro, you agree to provide accurate data and to use the platform in compliance with all applicable laws and these terms.

3.2 License to Use the Service

By registering for and using LoungePro’s services, we grant you a limited, non-transferable, non-exclusive, and revocable license to use the platform according to these terms. This license is granted solely for the purpose of managing your lounge or business operations and may not be transferred, sublicensed, or shared with any third party.

3.3 Collection of Guest Data

As part of our services for business users, LoungePro may collect personal information from guests, including data scanned from boarding passes. The information collected may include, but is not limited to, the guest's name, flight number, and other flight-related details.

LoungePro uses this data solely to facilitate registration, track guest activity, and manage lounge access. As a business user, you are responsible for ensuring that your use of the platform complies with applicable data protection laws.

3.4 Payment Terms

Business users agree to pay all applicable fees for the use of LoungePro in accordance with the pricing and payment terms presented at the time of service. LoungePro may update its pricing and payment terms from time to time, and such changes will be effective upon notice.

3.5 Data Ownership for Business Users

You retain ownership of any guest data that you collect through the LoungePro platform, including information from boarding pass scans. LoungePro will only use your guest data to provide and improve the platform services. Aggregate, anonymized data may be used for internal reporting and analysis but will not identify specific individuals.

4. Specific Terms for Individuals Using the Waitlist System (B2C)

This section applies to individuals who access LoungePro’s waitlist system via QR code and provide personal information to join a waitlist.

4.1 Use of Phone Numbers

If you use LoungePro's waitlist system, we may collect your phone number to send waitlist notifications and updates. By providing your phone number, you consent to receive SMS messages related to your position on the waitlist.

Specifically:

Phone numbers are collected only when voluntarily provided for waitlist notifications.
Phone numbers are used exclusively to send waitlist-related information, reminders, and updates.
LoungePro does not use automated dialing systems or pre-recorded voice messages for notifications.
Phone numbers are not used for marketing or promotional activities.
LoungePro does not sell, rent, or share your phone number with third parties except as required to provide the notification service.
You may opt out of receiving SMS notifications at any time by contacting us or using the opt-out method in our messages.
Your phone number will only be retained as long as necessary to provide the waitlist service or as required by applicable laws.

4.2 Data Privacy for Waitlist Users

LoungePro may collect and store personal information you provide when joining a waitlist, such as your name and contact details. We use this information solely to manage your waitlist entry and communicate updates regarding your status. Your data is stored securely and will not be shared with third parties except as necessary to provide the service.

5. General Legal and Administrative Provisions

5.1 Disclaimer of Warranties

The LoungePro platform is provided on an "as is" and "as available" basis, without warranties of any kind, either express or implied. We do not warrant that the service will meet your specific needs, be free from errors, or be available at all times.

5.2 Termination

LoungePro reserves the right to suspend or terminate access to the service if we believe there has been a violation of these terms. Upon termination, any data you have stored on the platform may be deleted. You may terminate your account at any time by contacting us. Upon termination, we will delete your data in accordance with our retention policy, except where required by law.

5.3 Changes to These Terms

LoungePro reserves the right to modify these terms and conditions at any time. Any changes will be effective immediately upon posting on our website. You r continued use of the platform after any such changes constitutes your acceptance of the updated terms.

5.4 Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the state of Texas, USA, without regard to its conflict of law principles. Any disputes arising from or related to these terms will be resolved in the courts of Tarrant County, Texas.

5.5 Contact Us

If you have any questions or concerns about these terms and conditions, please contact us at:

LoungePro Support
Email: info@lounge-pro.com