Privacy Policy 

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Introduction

At LoungePro, safeguarding your personal information and handling it in a compliant and transparent manner is important to us. We are committed to protecting your privacy and ensuring your personal data is handled securely. This privacy notice explains how we collect, use, and share your personal information when you use our website and services, as well as your rights regarding your data.

From time to time, we may update this privacy notice to reflect changes in our practices or legal obligations. Please check this page periodically to review any updates.

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Data Protection

The LoungePro software and protection of your data is governed through the robust security processes provided by Outsystems, our platform provider. Outsystems follows industry best practices for data security, privacy, and compliance, including encryption, access controls, and vulnerability management.

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How We Use Your Personal Information

We collect personal information to provide and improve our services. This may include information you provide directly to us when using our website or services, such as your name, email address, and phone number. The lawful basis for processing your data includes:

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• Providing Services: We collect personal information like name, contact details, and any preferences when you register for our services or use our platform. This data is used to fulfill the services, including access to airport lounges.

• SMS & Phone Numbers: If you opt in, we may use your phone number to send SMS notifications regarding your bookings, account updates, or service alerts. You can opt out of SMS notifications at any time by following the instructions in the message.

• SaaS Usage Data: We may collect data related to your use of the LoungePro platform, such as login activity, features used, and interactions with our service, to improve performance and deliver the best user experience.

 

We do not use your information for direct marketing without your explicit consent.

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General Use of Our Websites and Services

When you visit our website, we automatically collect certain information, such as your IP address, device type, browser type, and browsing activity. This helps us understand how visitors interact with our site and improve user experience. We use cookies and similar technologies to collect this information.

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Sharing Information with Third Parties

We will not share your personal information with third parties for direct marketing purposes. However, we may share information with trusted third-party service providers who perform functions on our behalf, such as payment processing, hosting, technical support, or analytics.

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These service providers are bound by data processing agreements and are required to use your data only as instructed by us, ensuring your information remains secure and confidential. Outsystems, as our SaaS platform provider, is an example of such a third party, ensuring the highest levels of data security.

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We may also share data when required by law, such as complying with court orders or legal regulations.

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Security of Your Information

At LoungePro, we take the security of your personal information seriously. In collaboration with Outsystems, we ensure your data is protected through encryption, secure data storage, and access control measures. These safeguards protect your information from unauthorized access, disclosure, alteration, or destruction.

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Retention of Your Information

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations. If you request deletion of your data, we will securely erase it, unless we are required by law to retain certain information.

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Data Subject Rights

Under privacy regulations such as the California Consumer Privacy Act (CCPA) and General Data Protection Regulation (GDPR), you have the following rights:

• Right to Access: You can request a copy of the personal information we hold about you.

• Right to Rectification: You can request corrections to inaccurate or incomplete data.

• Right to Erasure: You have the right to request the deletion of your data.

• Right to Object: You can object to the processing of your data for specific purposes.

• Right to Data Portability: You can request your data in a portable format.

To exercise these rights, please contact us at info@loungepro.com.

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Changes and Updates to This Privacy Notice

We may update this privacy policy periodically. The latest version will always be available on our website, and any significant changes will be communicated to you through email or a website notification. This policy was last updated in October, 2024.

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Contact Us

For any questions regarding this privacy policy or your personal data, please contact us:

LoungePro Data Protection
Email: info@loungepro.com
 

If you are dissatisfied with how we handle your data, you have the right to lodge a complaint with the relevant supervisory authority in your country or state.